RRB NTPC Commercial cum Ticket Clerk
Are you aiming to start a career in the Indian Railways? The RRB NTPC Commercial cum Ticket Clerk position is one of the most sought-after jobs, offering job stability, good pay, and numerous perks. If you are from Mumbai, Vasai Virar, or Nalasopara and dream of working with the Indian Railways, this guide is for you!
What is an RRB NTPC Commercial cum Ticket Clerk?
A Commercial cum Ticket Clerk (CTC) is a Group C post in the Indian Railways under the NTPC (Non-Technical Popular Categories) recruitment. The role involves tasks like issuing tickets, handling passenger queries, and ensuring smooth ticketing operations at railway stations.
Role and Responsibilities
The roles and responsibilities of an RRB NTPC Commercial Cum Ticket Clerk include:
- Ticket Issuance: Selling train tickets to passengers and ensuring correct ticketing information.
- Customer Service: Assisting passengers with inquiries about train schedules, routes, and fares.
- Maintaining Records: Keeping accurate records of ticket sales, cancellations, and other related data.
- Revenue Collection: Collecting fares from passengers and ensuring proper documentation for revenue collection.
- Handling Complaints: Addressing passenger complaints and resolving issues related to ticketing and services.
- Station Management: Managing ticket counters at railway stations and ensuring smooth operations.
- Coordination with Authorities: Collaborating with other railway staff to ensure safety and proper functioning of services.
- Updating Timetables: Providing up-to-date information about train schedules, cancellations, and delays.
- Issue Resolution: Resolving issues related to lost tickets, refunds, and other passenger queries.
- Inventory Management: Ensuring the availability of ticketing materials and related resources.
Career Path of RRB NTPC Commercial cum Ticket Clerk
The career path of an RRB NTPC Commercial cum Ticket Clerk generally follows these stages:
Initial Appointment (Ticket Clerk): After passing the RRB NTPC exam and being selected, you begin your career as a Commercial cum Ticket Clerk. In this role, you are responsible for ticket issuance, customer service, revenue collection, and station operations.
Promotion to Senior Clerk or Senior Commercial cum Ticket Clerk: After a few years of experience, you may be promoted to a senior role. This includes additional responsibilities like handling a larger team, managing bigger stations, and overseeing day-to-day ticketing operations.
Station Master or Assistant Station Master: With more experience and professional development, you could be promoted to the role of a Station Master. In this position, you oversee station operations, supervise staff, and ensure smooth functioning of all station-related activities.
Chief Station Master: With further experience and seniority, you may become a Chief Station Master, responsible for managing the overall operations of a railway station, coordinating with different departments, and ensuring the efficient running of services.
Other Railway Administrative Roles: There are also opportunities for lateral movement into administrative roles such as in the Commercial Department or other divisions in Indian Railways, including posts like Divisional Commercial Manager, Chief Commercial Manager, etc.
Railway Service Exam (optional): For further advancement, you may choose to appear for the Railway Services Examination, which could help you get promoted to higher positions in Indian Railways’ hierarchy, such as an IRTS (Indian Railway Traffic Service) officer or other senior management roles.
The career path is generally steady with opportunities for growth based on performance, experience, and examinations for higher-level posts.
Selection Process 2025
The selection process for the RRB NTPC (Non-Technical Popular Categories) Commercial cum Ticket Clerk in 2025 typically follows these stages:
Notification: RRB releases a notification for recruitment, outlining the vacancies, eligibility criteria, and application procedure.
Application Process: Candidates need to apply online through the official RRB website. The application form requires personal and educational details.
Computer-Based Test (CBT) – Stage 1:
- The first stage is a Computer-Based Test (CBT), which consists of multiple-choice questions. It tests the candidate’s general awareness, arithmetic, reasoning, and general intelligence.
- The exam usually has 100 questions, and the duration is 90 minutes.
- The candidates are shortlisted based on their performance in this exam.
CBT – Stage 2 (if applicable):
- If there is a second CBT stage, it will be more specific to the job profile and may involve questions related to the commercial and ticketing field.
- This stage further filters candidates for the final selection process.
Skill Test (if applicable):
- Depending on the role, candidates might have to undergo a skill test, especially if the position involves tasks like ticketing.
- For Commercial cum Ticket Clerk, the skill test might involve typing or other relevant tasks to evaluate the candidate’s efficiency.
Document Verification:
- Shortlisted candidates from the CBT/Skill Test stage are called for document verification.
- Candidates must provide original documents, including educational certificates, caste certificate (if applicable), identity proof, etc.
Medical Examination:
- After document verification, candidates are required to undergo a medical examination to ensure they meet the health standards required for the job.
Final Merit List:
- Based on the combined performance in the CBT, Skill Test (if applicable), and document verification, a final merit list is prepared.
- The candidates who are placed in the merit list will be offered the appointment.
The exact process and stages might vary slightly based on RRB’s specific guidelines for 2025, so it’s important to regularly check the official RRB website for updates.
Syllabus
| Section | Topics |
| General Awareness | – Current Affairs (National & International) |
| – General Science (Physics, Chemistry, Biology) | |
| – History, Culture, Geography, and Economy of India | |
| – Indian Polity and Governance | |
| – Environmental Science | |
| – General Knowledge (Sports, Books, Awards, etc.) | |
| Mathematics | – Number System |
| – Simplification & Approximation | |
| – Percentages | |
| – Average, Profit & Loss, Interest | |
| – Time and Work, Time, Speed & Distance | |
| – Ratio & Proportions, Mixtures & Allegations | |
| – Pipes and Cisterns, Mensuration | |
| – Data Interpretation | |
| General Intelligence | – Logical Reasoning |
| – Analogies | |
| – Coding-Decoding | |
| – Series Completion | |
| – Direction Sense Test | |
| – Blood Relations | |
| – Mathematical Operations, Number Series | |
| – Syllogism | |
| General Knowledge | – Economy, Banking, Financial Awareness |
| – Government Schemes, Policies | |
| – Awards and Honors | |
| – Famous Personalities in India and the World |
Exam Pattern
| Stage | Details |
| Mode of Exam | Computer-Based Test (CBT) |
| Number of Stages | 2 Stages (CBT Stage 1 & Stage 2) |
| Duration | 90 minutes for CBT Stage 1 (1 hour 30 minutes) |
| Total Questions | 100 questions in Stage 1 (may vary slightly) |
| Marking Scheme | +1 mark for each correct answer |
| -1/3 mark for each wrong answer | |
| Sections | General Awareness, Mathematics, General Intelligence & Reasoning |
| Language of Exam | English, Hindi (other languages may be available depending on region) |
| Stage 1: CBT | – General Awareness: 40 questions |
| – Mathematics: 30 questions | |
| – General Intelligence and Reasoning: 30 questions | |
| Total: 100 questions | |
| Stage 2: CBT (if applicable) | – More detailed exam based on the commercial cum ticket clerk role |
| – May include subject-specific questions | |
| Skill Test | If applicable, typing or relevant skill tests for ticketing operations |
| Document Verification | After qualifying CBT and Skill Test, candidates will undergo document verification |
| Medical Exam | Candidates are required to pass a medical examination |
| Final Selection | Based on CBT scores, skill test, and medical exam |
Eligibility Criteria
| Eligibility Criteria | Details |
| Nationality | The candidate must be an Indian citizen. |
| Age Limit | – Minimum age: 18 years |
| – Maximum age: 30 years (age relaxation for reserved categories) | |
| Educational Qualification | – The candidate must have passed 12th grade (or its equivalent) from a recognized board. |
| – For some posts, a Bachelor’s degree from a recognized university may be required. | |
| Age Relaxation | – OBC (Non-Creamy Layer): 3 years |
| – SC/ST: 5 years | |
| – PwD candidates: 10 years | |
| – Ex-Servicemen: As per government rules | |
| Medical Fitness | Candidates must meet the medical standards set by RRB for the position. |
Pay Scale
| Post | Pay Scale |
|---|---|
| Commercial cum Ticket Clerk | Level 3 (7th Pay Commission) |
| Basic Pay | ₹21,700 per month |
| Total Salary | ₹30,000 to ₹40,000 per month (including allowances like Dearness Allowance, House Rent Allowance, etc.) |
The salary may vary depending on the location, allowances, and other factors set by the railway department. This pay scale is in accordance with the 7th Pay Commission.
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